LCR Immo

Julia understood our expectations and criteria from the very beginning, which allowed us to find a house that perfectly matched what we were looking for. We particularly appreciated her listening skills, availability, and especially the relevance of her proposals: she perfectly targeted the properties that were likely to suit us, without multiplying unnecessary visits. Her support did not stop at the acquisition. She also provided excellent follow-up afterwards, particularly by recommending quality architects for our projects and remaining available when we needed her. We recommend Julia without hesitation and sincerely thank her for her help in acquiring our home!

⭐ **1/5 – Very bad experience. Be very careful before calling LCR.** I hired LCR to help me find a new tenant so that I could leave my apartment earlier and avoid having to pay three additional months of rent. According to the mandate, LCR was supposed to take care of the search and management of the new tenant. I also clearly pointed out point 4 of the contract, which specifies what should be handled by them. Despite this, I ultimately had to do a large part of the work and procedures myself. The situation became even more problematic because I had other interested parties ready to take over the apartment earlier. Due to the way the procedure was handled with the candidate presented by LCR, I was unable to proceed with these other candidates as I would have liked. I thus lost time and, in the end, this cost me **an additional month of rent**. In addition to this, LCR charged me fees corresponding to **one month of rent, minus the charges**. Despite my explanations and the fact that I had drawn their attention to point 4 of the contract, they did not agree to cancel their fees. They only granted a discount on the invoice. **My personal experience with LCR is therefore very negative.** I believe that the service for which I paid did not correspond to the help I actually received. I strongly recommend that anyone considering calling LCR read the contract carefully and check precisely what is actually covered before committing or paying. This review reflects only **my personal experience and my assessment of the situation**.

⭐ 1/5 I am very dissatisfied with my experience with LCR Immo. I had spotted a 2.5-room apartment in Belmont-sur-Yverdon that perfectly matched what I was looking for. I therefore informed Ms. Léa Yerly that I was very interested. To arrange the visit, I was only given the tenant's email address and not their phone number. I sent them a first email, but I received no response. I then contacted Ms. Yerly to explain that the tenant was not responding to me. She did contact the tenant on her side to ask them to reply to me. Despite this, I never received a response from them. I then sent a second email to the tenant: still nothing. Thinking I might have a problem with my Outlook address, I even sent a third message from another email address, but again, no response. I finally reached out to Ms. Yerly again to find out what was going on. This time, unfortunately, I did not receive a response from her either. I find this situation very unprofessional. Even if the accommodation had in the meantime been allocated or was no longer available, a simple message to inform me would have been the least one could do. I also find it unfortunate that a person genuinely interested in a property is left blocked simply because the current tenant does not respond, without any other solution being offered to visit the apartment. This experience has left me with a very poor impression of the follow-up from this agency. For my part, I unfortunately cannot recommend LCR Immo.

Catastrophic experience – Breach of contract, financial harm, and constant stress. Avoid at all costs! I called upon the services of this agency to find a lease takeover, based on clear contractual commitments promising rigorous follow-up, verification of files, and complete transmission to the management. Unfortunately, this experience was a nightmare from start to finish: Lack of verification and rigor: The candidates' files were not subject to any serious prior control. I had to intervene myself to request and finalize the missing documents that the agency should have managed. Admission of non-compliance with the mandate: In the face of delays, their collaborator textually wrote to me: "We are only looking for the tenant. After that, it’s the management that takes care of the rest!!", which constitutes a direct admission that they do not ensure the promised follow-up at all. Double financial penalty and moral harm: Due to their unjustified slowness, a candidate ended up retracting. Result: a direct financial loss of over 1,800 CHF (an additional month of rent on my part) IN ADDITION to still having to pay part of their bill. Instead of helping me, this agency inflicted weeks of constant stress, annoyance, and daily headaches. In light of these characterized shortcomings, I had a solid case and all written evidence to win in court with a lawyer. However, at the end of my rope and having neither the time nor the energy to waste on lengthy legal proceedings, I simply demanded and obtained a drastic reduction of their bill to buy my peace of mind and definitively close this ordeal. Paying for a service that makes you lose more than 2,000 CHF, makes you do their work, and destroys your serenity: that is the reality. Definitely pass your way!

LCR ImmoResponse from the agency

Hello, We are sorry to read this comment, with which we do not share the interpretation of the facts. Some clarifications are necessary. Our mission, clearly defined from the outset, is to find a lease taker and to submit a complete file to the management. This is what we have done: the documents were submitted in their entirety. The final decision to accept or reject a candidate belongs exclusively to the management; we have neither the power nor the legitimacy to make that decision on their behalf, and no agency does. Regarding the progress of the file, it was you who chose to intervene in the exchanges with the management and to constantly follow up with the candidates interested in the apartment. We leave you to answer a simple question: why, in your opinion, did the candidate who wanted to take over the lease ultimately withdraw? Financially, we were entitled to claim the full amount of our commission. However, in the interest of maintaining peace, we agreed to reduce our fees. Thanks to our intervention, you have indeed saved money. From reading this comment, it seems that this gesture was not enough. We remain available to discuss this directly.

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It was a real pleasure working with Julia and the team. Great support and a warm, friendly atmosphere throughout our clients’ stay at a luxury villa on the Swiss Riviera. 🇨🇭