GoodLiving AG

Thank you very much for the professional viewing tour in Eschenbach. I am happy to recommend Goodliving as a real estate professional.

I would like to sincerely thank Good Living AG in Cham for the excellent collaboration. I was particularly impressed by the quick and smooth processing as well as the consistently professional and reliable support. A special thank you goes to Ms. Julia Carlos. With her open, honest, and friendly manner, she always had an open ear for my concerns and competently supported me throughout the entire process. Her transparent communication and personal commitment significantly contributed to my feeling well advised and well taken care of at all times. Thank you very much to Ms. Julia Carlos and the entire team at Good Living AG for the outstanding service. I can wholeheartedly recommend Good Living AG.

Very good experience, Carlos supported us through the whole process, from visit to purchase.

GoodLiving AGResponse from the agency

Thank you very much for your kind words and your trust throughout the entire process. It was a pleasure assisting you from the first viewing to the successful completion of the purchase. Your feedback is greatly appreciated and motivates us to continue delivering the highest level of service to our clients. We wish you all the very best and much happiness in your new home. Kind regards Carlos De Carvalho GoodLiving

Unfortunately, a very disappointing experience. A "Customer Success Manager" contacted us and explicitly claimed to already represent a specific buyer interested in our apartment. Under this assumption, we agreed to a viewing appointment. It was never mentioned that the person who scheduled the appointment would not be present at all. On site, neither a potential buyer nor the announced contact person appeared, but only another employee who wanted to recruit us as real estate agents. Instead of apologizing for this misleading approach, she explained to us that as a Swiss person, she knew better how difficult selling an apartment in Switzerland is. We find this behavior misleading and unprofessional.

GoodLiving AGResponse from the agency

Thank you for your feedback. We are sorry that you experienced the appointment and communication with our company in this way. After an internal review of the matter, we understand that the communication beforehand could have been misunderstood. This does not meet our standards of transparency, professionalism, and clear communication. Since a fair resolution was important to us, we attempted to contact you personally, unfortunately without success. Of course, we remain available for direct communication by phone. Regardless, we take your feedback seriously and have reviewed the matter internally to prevent similar misunderstandings in the future. We wish you all the best with the further marketing of your property. Sincerely, Your GoodLiving Team