Montan'Agence

Super Service !

Montan'AgenceAntwort von der Agentur

Thank you so much, Emilia!

Très mauvaise expérience avec cette agence dans le cadre de la gestion PPE, notamment suite à un dégât des eaux. Le dossier a été mal géré du début à la fin : manque de coordination des travaux, délais importants et communication insuffisante. Nous avons dû relancer à plusieurs reprises pour obtenir des informations claires et faire avancer la situation. Cette gestion a entraîné du stress et des complications inutiles pour les copropriétaires. Une meilleure organisation et un suivi plus rigoureux seraient nécessaires pour ce type de situation.

Montan'AgenceAntwort von der Agentur

We have taken note of your comment and we take it seriously, although the context requires clarification. Following the water damage that occurred shortly after you purchased your apartment, the claim was addressed immediately. The drying work, which has a mandatory duration of 15 to 21 days as required by industry standards, is not within our control but rather a consequence of the inherent constraints of this type of intervention. Given the tensions that arose and your wish to handle the claim directly with the insurance company, we respected this decision and provided you with all the necessary information. We regret that this experience, during an already difficult time for you, was perceived negatively. Our team remains available should you wish to discuss this further. Montan'Agence SA

Our Montana chalet was okay, but the snow management was a letdown. The stairs from the road were completely buried under snow, making the entrance a steep, slippery slope. It was dangerous to go up or down, and practically impossible for some guests. We called for snow clearing, but the person sent out did next to nothing and left after five minutes. It was very frustrating. A few of us fell while trying to get down to the road, and we’re just lucky no one was seriously hurt. For the price of a week’s stay, we expected the walkway to be shoveled and safe for everyone, including children and seniors. It really didn’t meet expectations.

Montan'AgenceAntwort von der Agentur

Thank you for your feedback regarding your stay. We take safety issues very seriously and understand your frustration with this situation, which occurred during a period of heavy snowfall that affected the entire resort. We have forwarded your comment to the company contracted for winter maintenance and will follow up with them to ensure this type of situation does not happen again. We hope to have the opportunity to welcome you back under better circumstances. Montan'Agence SA

Excellente agence immobilière, toute l'équipe est toujours très réactive et très sympathique. Il est rare de trouver une agence aussi professionnelle et agréable. Bravo et merci.

Montan'AgenceAntwort von der Agentur

Thank you so much for your message! 😊 We are very touched by your kind words and delighted to have been able to assist you. The entire team puts their heart and soul into their work, and knowing that this comes across is the greatest reward. Thank you for your trust, and we look forward to seeing you again.

**Sehr geduldig, ausdauernd, präzise und zuverlässig** sind die Eigenschaften von Roxane. Wir sind ihr **ewig dankbar**, dass sie uns bei diesem **Lebens-Kauf** begleitet hat. Es war jedoch nicht so einfach mitten in **Covid** und mit einer zögerlichen Verkäuferin, mit der wir dank Roxane genug Verbindung aufbauen konnten, um letztendlich den **Vertrag** abzuschließen.