Zaphin Immobilien AG

We recommend Markus Nussbaum for anyone looking for property. We were working with him to buy a property in Wetzikon. We really liked his calm and helping approach. As I am not from Switzerland and do not speak well German. It was great to have him because he was able to guide us and even help to get support/quotations for repair needed on the property we wanted to buy. I will for sure recommend him.

Unfortunately, I cannot write anything good about this management. Starting with the move-in. It took almost 3 months for our high deposit to be paid into the bank account. What was done with the money during this time is questionable. We have now terminated the lease early and, as contractually agreed, found and registered 1 new potential tenant. The management took all the time in the world, so our new tenant had to drop out. So we had to bring in another tenant. Even with the second tenant, who wanted to take over the lease starting 10.04.26, Burgring again took their sweet time, dragging it out so long that it didn't happen on 10.04 after all. And all of this at our expense. So we finally got to the handover, which was quite an experience. The ladies scheduled us all for 3:00 PM for the handover.... 🤣🤣 and we had to wait outside for 1.5 hours while the ladies checked the property alone, and then we were supposed to go through the whole process together again. I have never experienced such a clumsy handover and return in my life as with Burgring. Even now, the ladies are taking their time and need 2 weeks for a final settlement of a (sink from the 80s). You are not called back when you request it multiple times. There is still a lot I could list now, but I simply advise everyone personally against renting or buying a property through this management.

Zaphin Immobilien AGResponse from the agency

Dear Ms. Ilic, Thank you very much for taking the time to provide a detailed review. I was very pleased to read that the two "ladies" took so long to record the handover protocol for the very large single-family home. This shows me that they approached their task responsibly and in the interest of the homeowner. Your decision to prefer smoking outside was yours. Of course, you could have stayed in the house. This would have had the advantage that our employees would not have had to explain everything again... We take constructive criticism very seriously and strive to improve every day. And yes, there are certainly some processes that we can still optimize, even if they often depend on third parties. It is unfortunate that there are no public review options for private individuals or tenants. But at least we have the opportunity to respond to your accusations. Even though it does not make up for your 1-star rating, it is important for me to mention that I am proud of my employees, who were yelled at and insulted by you during the handover and still calmly and factually did their job. With the insinuation regarding the use of the rental deposit funds, I strongly recommend that you exercise more restraint, as you are venturing into a legal gray area, and we will not hesitate to initiate the appropriate steps. We do know your new address :-) My team and I are very happy that you have found a new apartment and thank your new management for making our daily lives a bit friendlier now. All the best. Markus Nussbaum, Owner & Managing Director

Translated from GermanShow original

Very pleasant and professional collaboration. The communication was always friendly, efficient, and straightforward. We greatly appreciate the trusting partnership and look forward to further joint projects. Thank you very much!

Zaphin Immobilien AGResponse from the agency

Thank you, likewise!

Translated from GermanShow original

Today, as AUTOHAUS 61 GmbH, I had the pleasure of delivering the new company vehicle. From the first contact to the warm welcome, everything went flawlessly. The brief insight into their business world showed me how strong they are in their industry, and I can definitely recommend them as a real estate service provider.

Zaphin Immobilien AGResponse from the agency

Thank you.

Translated from GermanShow original

We have been waiting for over two months for the refund of our deposit. When inquiring by phone, it was initially said that it was due to the ZKB, then suddenly there were still forms missing. All of this is only learned through one's own inquiries. Upon further phone inquiry, Ms. Müller said, "They have other things to do." When pointed out that it has already been over two months, she said, "That cannot be changed now either."

Zaphin Immobilien AGResponse from the agency

Good day Mr. Krämer. Thank you very much for your review. Even though one or two statements were made somewhat out of context, we will review this process and try to improve.

Translated from GermanShow original