Quokka 360

Piazza Santa Lucia 7, 6900 Massagno

About

QUOKKA 360 è una società svizzera specializzata nella gestione degli affitti brevi a scopo turistico o business per conto di proprietari di seconde case. Grazie all’esperienza acquisita, per noi il settore degli short term è prolifico e in continua espansione. Proponiamo appartamenti di ogni metratura, ben arredati e completi di ogni comfort, per turisti, business travellers e studenti. Quokka 360 si occupa di tutti gli aspetti, proprio a 360°! Gestiamo le prenotazioni di proprietari di casa e investitori, ottimizzando gli annunci sui principali portali e promuovendoli sul web e sui portali. Organizziamo pulizie, lavanderia, istruzioni per check-in e check-out in completa autonomia, e forniamo un Customer Service per gli ospiti dalle 8:00 alle 22:00, 365 giorni l’anno. Ci occupiamo di tutte le pratiche burocratiche necessarie (iscrizioni ai Comuni, apertura attività casa vacanza, gestione tasse di soggiorno cedolare secca, ecc.). Ci prendiamo cura degli immobili con esperienza e professionalità, liberando i proprietari da incombenze e responsabilità, lasciando loro un unico compito: GUADAGNARE!

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Reviews

(77 reviews)

Google

Michele Piano

15 days ago

FROM 25% TO 100%. fully falls within the model "BETWEEN SAYING AND DOING", I limit myself to the facts, they present themselves as Swiss and the invoice comes from an Italian company. three months of management and continuous requests for expenses to produce a loss, then partially corrected to a few hundred euros. a few hundred euros against thousands of euros invested, which are mere integrations, half a million in property entrusted. the collections have been entirely withheld by them

Translated from Italian

Quokka 360Response from the agency

Aside from the fact that he's not answering the phone, which suggests several things, I'd like to clarify a few things. The contract was signed on June 15th, and your "fantastic apartments" costing half a million euros only began working on July 10th. Unfortunately, you became infuriated when, during the invoice request process, we discovered that the apartments were registered to a San Marino company in liquidation. Since you've decided to make this matter public, let's do so, in the hope that the relevant authorities, including the Guardia di Finanza, can carefully evaluate what happened and verify the accuracy of the situation. Regarding the €500,000 spent on the two apartments overlooking the highway, I'd just like to say one thing: if that was indeed the amount paid, in my opinion, you certainly didn't get ripped off by us. Good evening.

Google

Jamie Vassallo

about 1 month ago

Booked a wrong date by mistake and didn’t want to help me. Not recommended

Quokka 360Response from the agency

Good evening, Ms. Vassallo, We are very sorry for what happened to you. However, we have verified the situation and, at this time, you are not listed as a customer, nor do we have any contractual relationships in your name with our company. We are always attentive to our customers' reports and are committed to investigating and resolving any issues. For this reason, we believe there may have been a misunderstanding and that your report concerns another company. We therefore invite you to verify the information of the company you are referring to. Best regards,

Google

sirlene borges

about 2 months ago

The experience was excellent, the apartment was clean and useful and very well located

Translated from Spanish

Google

bobby61191

2 months ago

Absolutely terrible host. Concerns regarding the apartment are not taken seriously, and nothing is done despite valid complaints about deficiencies. No goodwill regarding refunds. Never again.

Translated from German

Google

Greg Hansen

4 months ago

This apartment is super good. Immaculately clean. Outstanding location. Close to the lake, supermarket, gelato, and cafés. Very spacious and with nice stuff on the inside, not small like many Swiss places

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Quokka 360

(77 reviews)