Prefera Immobilien AG

Top serious and customer-oriented provider.

If I could, I would give only 0 stars. Emails are not answered, and the overall image is very arrogant. Prefera considers itself the number 1 property manager, but it is far from that. Additionally, an employee of Prefera parked in our visitor parking lot but was on site due to the sale of an apartment in the neighboring property. She basically said in an arrogant tone that she was allowed to park there. As I said, very arrogant in all respects and levels.

Very disappointing experience with PREFERA. We already live in the same building and applied for an apartment on a lower floor due to my health situation, as I will need surgeries on both legs in the future. We submitted all documents on the same day and viewed the apartment. By the next day, the apartment was no longer online. When I personally inquired about the next steps, Ms. Martina Disch responded to me very unpleasantly and unprofessionally. She said she had just returned from vacation and had a lot of work. She assured us that we would be contacted, regardless of whether we got the apartment or not. Nevertheless, no one reached out to us. Only when I inquired again in person was I informed that the apartment had already been assigned to another person who "better fits their position." I cannot understand why I, as an existing tenant in the same building and with a specific health reason for an apartment on a lower floor, was not considered. Unfortunately, my cousins also had a similar experience with PREFERA. They received a viewing appointment and took a day off for it. Afterwards, they were informed that the apartment had already been assigned. Overall, a very disappointing experience and for me, a non-transparent handling of rental applicants.

Great team of real estate professionals, highly recommended!

Very bad experience with this real estate agent, they talk a lot but do the opposite.

Prefera Immobilien AGResponse from the agency

Dear Mr. Stojanovic, Thank you for your feedback. It is unfortunate that you perceived our collaboration in this way. We consciously take time for viewings and discussions to thoroughly inform interested parties and carefully review all documents. Decisions are always made based on objective and uniform criteria. Please understand that we cannot publicly comment on individual processes for reasons of confidentiality. Nevertheless, we wish you much success in your further business endeavors. We are happy to be available for a personal conversation. Best regards, Prefera Immobilien AG

Translated from GermanShow original