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Mrs. Delessert is very pleasant, very responsive, and anticipates various questions, the work, and potential quotes. She presents the property with complete sincerity and honesty. She is very involved, both with the seller and the buyer, and always responds to messages (even late at night). She goes beyond her scope of work and willingly helps, even after the transaction is completed. We are very happy to have had the chance to go through this warm and human person to buy our house with complete confidence.